Replacement and Refund Policy

Your satisfaction is important to us. We handle exchange or return requests fairly and promptly if the product arrives damaged, incomplete, different from its description, or from the confirmed order, without prejudice to consumer rights established in the United Arab Emirates.

You can contact us to request case processing if:

• The product arrived damaged or leaking.
• The order was incomplete or you received a different product.
• The product was substantially not as described at the time of purchase.
• Delivery was delayed to the extent that the order could not be utilized.

Upon verification, we may provide a replacement, re-shipment, or refund depending on the nature of the case and what applicable regulations permit.

For food safety reasons, food products cannot typically be resold after being opened or used. Returns of an undamaged product due to a change of mind after opening the packaging are not accepted, while your right remains if the product is defective, damaged, or does not match the order or description.

Please send us the order number, a brief explanation of the problem, and clear photos of the product and its outer packaging. It is preferable to contact us within 24 hours of receipt to facilitate verification with the shipping company, and this period is not used to waive any right granted to you by law.

Please keep the product and its packaging until we complete the order review and send you the appropriate instructions.

Without prejudice to legal rights, returns typically do not cover:

• Damage resulting from improper storage or use of the product after receipt.
• Orders with incorrect address details that were returned after delivery attempts.
• Opened or used products unless they are defective or different from the order.
• Any order whose purchase from Blaze cannot be verified.

Contact us as soon as possible if you wish to modify or cancel your order. We will try to assist you as long as the order has not been handed over to the shipping company. Once shipping has commenced, cancellation may not be possible, and the situation will be reviewed according to the order's circumstances and this policy.

Once a refund is approved, the amount will be returned to the original payment method, where available. It may take several business days for your bank or payment provider to show the amount in your account. If the issue is due to our side or the delivery process, the customer will not be charged for exchange or reshipment processing fees.

This policy is not intended to restrict any mandatory right stipulated by consumer protection law or e-commerce regulations in the United Arab Emirates. If any clause conflicts with a mandatory provision, the legal provision shall apply.