Delivery areas
Blaze currently delivers orders to available addresses within the United Arab Emirates. If your address is outside our delivery service area, we will contact you before processing the order to discuss available options.
Delivery service
Shipping and Delivery Policy
We ensure that your Blaze honey reaches you quickly and in excellent condition. This page outlines our delivery coverage, estimated delivery times, and the process to follow in case of a delay or issue with your order.
Order processing and delivery time
Most orders arrive within 2 to 4 business days from order confirmation. This period may be longer during promotions and seasons, or due to circumstances beyond our control such as weather conditions or delivery company workload.
Business days do not include public holidays, and delivery times may vary between emirates.
Shipping cost
Shipping costs are clearly displayed during checkout and before payment confirmation. No hidden shipping fees will be added after order completion, with the exception of re-shipping fees that may apply if delivery fails due to incorrect address information or failure to receive the order.
Contact Information
Please ensure the name, phone number, address, and location details are accurate. The customer is responsible for reviewing this information before completing the order. If you notice an error, contact us immediately before the order is handed over to the shipping company, and we will try to amend it whenever possible.
Rendition attempts
The shipping company may contact you to arrange delivery. If you cannot be reached or refuse to accept the order without a product issue, the order may be returned to us, and new shipping fees may be required to resend it.
Delay or loss of shipment
If the order exceeds the expected duration, contact us with the order number. We will follow up on the status with the shipping company and inform you of the outcome. If the delay prevents the order from being utilized, the case will be handled according to the established regulations and the exchange and return policy.
Check the order upon receipt
Please inspect the packages upon receipt. If the order arrives damaged, incomplete, or different from what you ordered, it is preferable to contact us within 24 hours with the order number and clear photos of the package and product to expedite the processing of the issue. This does not affect your rights under applicable laws.